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ICON Coolers warrants that all Gen.2 ICON coolers produced and purchased after July 15, 2014 are free from manufacturer defects in material and workmanship for a lifetime from the original purchase date of cooler. This limited warranty is not valid if the product or components have been: (1) used commercially, (2) damaged through abuse, misuse or neglect, (3) damaged in an accident, (4) unreasonably used or used for any purpose for which it was not intended, (5) repaired or altered in any way from its original configuration, (6) damaged due to any act of nature.

Normal wear and tear, including dents, slight warping, scratches, discoloration, fading, non sticking graphics or wear to skid pads are not covered under this warranty. Loss of parts or components removed from the product is not covered under the terms of this warranty. This warranty applies only to the original owner and is non-transferable.

In no event shall ICON Coolers, LLC be responsible for consequential, special, or incidental damages arising out of a claim or due to use of a cooler. ICON Cooler's limit of liability will be the amount paid for the product at retail.

ICON Coolers reserves the right to change product models and designs. Products repaired or replaced under this warranty may or may not incorporate these changes.

You can submit your warranty claim by completing our WARRANTY REQUEST FORM. A member of our staff will contact you to gather more information, if necessary, and validate your request. Afterwards, you will be given your Return Material Authorization Number (RMA#) which must be included with the copy of your original sales receipt and the return item.

All warranty claim products must be shipped directly to ICON Coolers, LLC in adequate cardboard packaging, freight prepaid. Please include a copy of the original sales receipt along with your RMA#.

ICON Coolers will inspect the product and repair or replace, at our option, any product determined by ICON to be a manufacturer’s defect.  

HAVE A WARRANTY QUESTION REGARDING YOUR GEN.1 ICON COOLER PRODUCED BEFORE JULY 15, 2014? PLEASE GIVE US A CALL AT 855-525-ICON(4266) & WE'LL BE HAPPY TO HELP YOU.  

THESE COOL RULES WILL HELP YOU GET THE BEST PERFORMANCE & EFFICIENCY FROM YOUR ICON.

1.  ICON coolers are premium rotational-molded performance coolers. That means they are built big and they're built tough, so they can handle the extreme conditions imposed by your outdoor pursuits day in and day out.  However, this extra material requires extra care. Always pre-cool your ICON cooler. We recommend the following be left in the cooler for up to 24hrs (at least 12hrs) prior to packing: 10lb bag of ice for ICON 32 models and a 20lb bag for ICON 50 and ICON 75 models.

2.  Always pre-cool or freeze your contents prior to the day you plan to pack your ICON cooler.

3.  Pack the cooler tight and full with frozen items and those that you will need access to last on the bottom. Those items that you will need first should be the last packed into the cooler. Never overfill your ICON cooler or force its lid and latches to close as a positive seal is critical to maintain internal temperatures and damage to latches may occur.

4.  Close and latch your lid as soon as possible after opening. 

5.  Whenever possible use block ice or dry ice when appropriate (use extra caution when handling) as these forms of ice are ideal for maximum cooling duration.

6.  Frozen plastic water bottles can be packed throughout your cooler’s contents to provide additional solid-ice cooling if space allows.

7.  Don't drain the water from the cooler as the ice-melt transfers coldness to the contents of your ICON cooler quicker than the remaining solid ice would if the water was drained.

8. Avoid leaving your cooler in direct sunlight when possible. No explanation necessary here.

Link to come.

You can submit your warranty claim by completing our registration form. A member of our staff will contact you to gather more information, if necessary, and validate your request. Afterwards, you will be given your Return Material Authorization Number (RMA#) which must be included with the copy of your original sales receipt and the return item.

All warranty claim products must be shipped directly to ICON Coolers, LLC in adequate cardboard packaging, freight prepaid. Please include a copy of the original sales receipt along with your RMA#.

ICON Coolers will inspect the product and repair or replace, at our option, any product determined by ICON to be a manufacturer’s defect. Shipping costs of all replacement component parts and coolers falling outside of the warranty are the responsibility of the original purchaser.